Legal

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Voxvk, Inc. ("Voxvk," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website (voxvk.com), and related services.

By accessing or using Voxvk, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Profile information (profile picture, bio, social media handles)
  • Payment information (processed securely through third-party providers)
  • Communications with us (support inquiries, feedback)
  • Content you create or upload to the platform

2.2 Information Collected Automatically

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, time spent)
  • IP address and approximate location
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • Social media analytics data (with your authorization)
  • Information from integrated platforms (Instagram, TikTok, YouTube, etc.)
  • Payment verification from payment processors

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Generate analytics, MediaKits, and insights for your account
  • Connect you with brand partnership opportunities
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that perform services on our behalf
  • Brand Partners: When you opt to share your MediaKit or connect with brands
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

6.1 Rights Under GDPR (EEA Residents)

If you are located in the European Economic Area, you have the following rights:

  • Right of Access: Request access to your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

6.2 Rights Under CCPA (California Residents)

California residents have additional rights under the CCPA:

  • Right to Know: Request disclosure of personal information collected
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights

6.3 Rights Under LGPD (Brazil Residents)

Brazilian residents have rights under the LGPD including access, correction, anonymization, portability, and deletion of personal data.

To exercise any of these rights, please contact us at privacy@voxvk.com. We will respond to your request within 30 days (or as required by applicable law).

7. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: Processing for our legitimate business interests (e.g., improving services, fraud prevention)
  • Consent: Processing based on your explicit consent (e.g., marketing communications)
  • Legal Obligation: Processing required to comply with applicable laws

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data outside the EEA, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Data Protection Officer: dpo@voxvk.com
  • Privacy Inquiries: privacy@voxvk.com
  • General Contact: voxvk.com/contact

For EEA residents, you also have the right to lodge a complaint with your local data protection supervisory authority.